About Me
Hello! I'm Shikhar KC, a dedicated and Google IT Support Certified professional with a strong passion for technology and problem-solving. My journey in IT started with a curiosity for how systems work and has grown into a deep interest in system administration and IT infrastructure.
I thrive in dynamic environments where I can leverage my technical skills to support users and optimize systems. I am particularly interested in cloud technologies, network security, and automation, constantly seeking opportunities to expand my knowledge and contribute to innovative IT solutions.
Professional Telemetry Log [Career_Experience]
IT Support Officer
Education Centre of Australia (ECA)
Manage and scale the enterprise IT infrastructure supporting over 600 global employees across major Australian and international offshore administrative campuses. Lead large-scale Active Directory migrations, VOIP telecommunications, and custom PowerShell automation workflows.
IT Support Internship Mentor
Graduate Plus
Instruct and mentor cohorts of IT graduates and students entering the Australian tech workforce. Guide them through hands-on labs and practical simulated troubleshooting workflows using Microsoft 365, Active Directory, and ServiceNow ticketing.
IT Support Officer
DigiPearl
Delivered Level 1/2 technical service desk support for over 50 clients, administering user identities in Active Directory, managing Office 365 licensing, and maintaining network uptime.
Front-End Team Member
Woolworths Supermarkets
Delivered front-end operations, customer service, cash handling, and POS system troubleshooting under pressure in Australia's largest high-volume grocery retail chain.
Desktop Engineer
Pixar Educational Consultancy
Managed office desktop environments, software patch distributions, local area network (LAN) cabling, and system backups to maintain high operational uptime.
Education
Master of Business Information Systems
Australian Institute of Higher Education
2022 - 2024
Deepened my knowledge in IT management, data analytics, and strategic business solutions, bridging the gap between technology and business operations.
Bachelor of Computer Applications
APG Shimla University
2017 - 2020
Built a strong foundation in core computer science principles, including software development, database management, and networking fundamentals.
