About Me
Hello! I'm Shikhar KC, a dedicated and Google IT Support Certified professional with a strong passion for technology and problem-solving. My journey in IT started with a curiosity for how systems work and has grown into a deep interest in system administration and IT infrastructure.
I thrive in dynamic environments where I can leverage my technical skills to support users and optimize systems. I am particularly interested in cloud technologies, network security, and automation, constantly seeking opportunities to expand my knowledge and contribute to innovative IT solutions.
Experience
IT Support Internship Mentor
Graduate Plus
Nov 2024 - Present
- Train interns on Windows 10/11 and MacOS troubleshooting, including software installation, driver updates, and system repairs.
- Mentor students in Microsoft 365 administration (email setup, OneDrive, Teams) and ServiceNow ticketing workflows.
- Guide learners through practical IT scenarios such as password resets, VPN configuration, and printer connectivity issues.
IT Support Officer
DigiPearl
Jan 2023 - Dec 2024
- Delivered Level 1 IT support for 50+ users, resolving hardware/software issues (Windows 10/11, MacOS) and reducing system downtime by 20%.
- Managed Active Directory tasks: password resets, account creation, and Group Policy updates.
- Logged and prioritized 10+ daily tickets using ServiceNow, ensuring timely resolution and user satisfaction.
Front-End Team Member
Woolworths Supermarkets
Aug 2022 - Present
- Delivered exceptional customer service in a fast-paced, high-volume retail environment, assisting with inquiries and resolving issues effectively.
- Managed cash handling and POS systems with accuracy and compliance to company policies.
- Collaborated with team members to ensure smooth operations and customer satisfaction during peak times.
Desktop Engineer
Pixar Educational Consultancy
Feb 2020 - Jan 2022
- Provided comprehensive IT support for hardware, software, and network issues, ensuring uninterrupted business operations.
- Managed desktop environments, including OS deployments, software installations, and patch management.
- Implemented process improvements to optimize desktop system performance and reliability.
Education
Master of Business Information Systems
Australian Institute of Higher Education
2022 - 2024
Deepened my knowledge in IT management, data analytics, and strategic business solutions, bridging the gap between technology and business operations.
Bachelor of Computer Applications
APG Shimla University
2017 - 2020
Built a strong foundation in core computer science principles, including software development, database management, and networking fundamentals.
