About Me
Hello! I'm Shikhar KC, a dedicated and Google IT Support Certified professional with a strong passion for technology and problem-solving. My journey in IT started with a curiosity for how systems work and has grown into a deep interest in system administration and IT infrastructure.
I thrive in dynamic environments where I can leverage my technical skills to support users and optimize systems. I am particularly interested in cloud technologies, network security, and automation, constantly seeking opportunities to expand my knowledge and contribute to innovative IT solutions.
Experience
IT Support Internship Mentor
GraduatePLUS Pty Ltd.
Dec 2024 - Present
- Guided and supervised interns on real-world IT support tasks, including troubleshooting and ticket handling.
- Designed structured learning modules on networking, system administration, and customer support best practices.
- Provided hands-on training in tools such as Windows Server, Active Directory, and virtualization platforms.
IT Support Officer
Digipearl Pty Ltd.
Jan 2023 - Dec 2024
- Provided Level 1/2 technical support for hardware, software, and network issues.
- Managed user accounts, permissions, and access controls using Active Directory and Office 365.
- Handled incident/request tickets through ITSM platforms like ServiceNow and Zendesk, reducing resolution time by 30%.
Education
Master of Business Information Systems
Australian Institute of Higher Education
2022 - 2024
Deepened my knowledge in IT management, data analytics, and strategic business solutions, bridging the gap between technology and business operations.
Bachelor of Computer Applications
APG Shimla University
2017 - 2020
Built a strong foundation in core computer science principles, including software development, database management, and networking fundamentals.
