Technical Proficiency

The platforms, tools and systems I support and administer day to day as an IT Support Officer: identity and Microsoft 365, endpoint deployment, networking, telephony, monitoring and automation.

85 tools across 13 areas

Identity & Microsoft 365

Active DirectoryMulti-domain (staff & student), OUs, bulk account lifecycle, AD Connect sync
Group Policy (GPO)Lab lockdown, browser & wallpaper enforcement, logon scripts, restart schedules
Microsoft Entra IDDynamic groups, custom/extension attributes, group-based licensing
Microsoft 365 Admin CentreUsers, licences, shared mailboxes, Bookings
Exchange OnlineMailbox permissions, archiving, distribution & dynamic groups, calendar sharing
SharePoint Online & OneDriveSite structure, permissions, library sync
Microsoft TeamsTeams & meeting configuration, Bookings
Power AutomateApproval and request flows

Endpoint Deployment & Management

PSAppDeployToolkit (PSADT)Standardised app packaging with custom functions
PDQ DeploySilent software rollout to labs and staff fleets
SOE Imaging & PXE BootBoot images, driver injection, reimaging & asset tagging
Microsoft Intune
Windows LAPS
BitLocker Encryption
IT Asset ManagementHardware, software licences, SIMs, check-in/out

Security & Email Protection

CrowdStrike FalconEndpoint protection & incident response
MimecastEmail security, domain onboarding
CloudflareDNS, WAF rules, bot protection
RADIUS / NPS802.1X Wi-Fi authentication & certificate renewal
Web Content FilteringCategory block lists
Sophos

Networking & Wireless

TCP/IP, DNS, DHCP, VPN
VLANs & SubnettingPort mapping, trunk/access ports, IP planning
HPE Aruba CentralCloud-managed switches & access points
Xirrus Wi-FiAP troubleshooting, DHCP issues
Switch ConfigurationMulti-site campus & lab switches
WAN / MPLS Links
Cisco Networking Labs
Palo Alto Firewall
Wi-Fi (802.11ac/ax)
Packet Analysis (Wireshark)
Structured CablingPatch panels, colour coding

Monitoring & Alerting

LibreNMSDevice groups, alert rules, dashboards
Uptime KumaService uptime checks
Webhook IntegrationsMonitoring alerts into the service desk
Status Pages

ITSM & Knowledge Management

FreshserviceTicket automation, status pages, monitoring integrations
ServiceNow
Jira Service Management
Zendesk
Freshdesk
BookStackTeam knowledge base authoring & structure
Confluence & ITIL Practices

Telephony & Collaboration

3CX Phone System (v20)Extensions, DIDs, call queues, ring groups, IVR, call recording
3CX Web Client & WebRTC
Zoom
Slack
Interactive Displays (Commbox)

Physical Security & Facilities

Inner Range IntegritiAccess control, door schedules, access cards
CCTV / NVRCamera firmware, port mapping
Sensibo Smart AC
Printer Fleet ManagementSharp MFDs, alerts, toner programs

Servers, Virtualisation & Backup

Windows Server
VMware ESXi
Microsoft Hyper-V
Proxmox VE
Ubuntu Server
NAS & VM BackupsAD system-state backups, AOMEI scheduled backups
Dell & HP Hardware

Business Systems Supported

SalesforceUsers, licences, reports, queues, Email-to-Case, Account Engagement
Canvas LMS
PaperCutPrint management & student print cards
TechnologyOneFinance system support
Meshed
Zoho
EZproxy
Turnitin & LockDown Browser
Nitro Pro
Tableau
WordPress

Scripting & Automation

PowerShellAD & Exchange Online admin, bulk account provisioning, reporting
Python
Bash Scripting
SQLMySQL, PostgreSQL
Excel VBA / Macros
Ansible

Operating Systems

Windows 11
Linux (Ubuntu)
macOSIncluding Boot Camp
iOS & AndroidDevice setup and Wi-Fi onboarding

Remote Support & Cloud

TeamViewer
AnyDesk
RDP & VNC
Microsoft AzureAzure VPN, lab environments
Amazon Web Services