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Technical Proficiency

A comprehensive overview of the key technologies, tools, and platforms I work with as an IT Support Specialist.

Operating Systems

Windows 11
Windows Server
Linux
macOS

Networking

TCP/IP, DNS, DHCP, VPN
Palo Alto Firewall
Wi-Fi (802.11ac/ax)
Packet Analysis (Wireshark)

Directory Services & Cloud

Active Directory
Microsoft Entra ID (Azure AD)
Microsoft 365 Admin
Amazon Web Services

ITSM & Ticketing

ServiceNow
Jira Service Management
Zendesk
Freshdesk
Confluence & ITIL Practices

Remote Support & Collaboration

TeamViewer
AnyDesk
Microsoft Teams
Slack

Security & Endpoint Management

Microsoft Intune
CrowdStrike
Sophos
BitLocker Encryption

Virtualization & Hardware

VMware vSphere/ESXi
Microsoft Hyper-V
Proxmox VE
Dell & HP Hardware

Scripting & Automation

PowerShell
Bash Scripting
Python
Ansible