Technical Proficiency
A comprehensive overview of the key technologies, tools, and platforms I work with as an IT Support Specialist.
Operating Systems
- Windows 11
- Windows Server
- Linux
- macOS
Networking
- TCP/IP, DNS, DHCP, VPN
- Palo Alto Firewall
- Wi-Fi (802.11ac/ax)
- Packet Analysis (Wireshark)
Directory Services & Cloud
- Active Directory
- Microsoft Entra ID (Azure AD)
- Microsoft 365 Admin
- Amazon Web Services
ITSM & Ticketing
- ServiceNow
- Jira Service Management
- Zendesk
- Freshdesk
- Confluence & ITIL Practices
Remote Support & Collaboration
- TeamViewer
- AnyDesk
- Microsoft Teams
- Slack
Security & Endpoint Management
- Microsoft Intune
- CrowdStrike
- Sophos
- BitLocker Encryption
Virtualization & Hardware
- VMware vSphere/ESXi
- Microsoft Hyper-V
- Proxmox VE
- Dell & HP Hardware
Scripting & Automation
- PowerShell
- Bash Scripting
- Python
- Ansible